FREQUENTLY ASKED QUESTIONS

About Us:

Why are you called DigiAye Media?

its a bit of play on a local joke. You may have heard of the famous comedian Kevin Bridges? he had a well known sketch ‘Did ye aye?’, well we still find this hilarious and we found a way to shoe horn the joke into a name for a Digital agency. What better way to catch local customers attention? Well, at least we think it works!

I dont live in Glasgow: can I still use your services?

Absolutely! The world is getting smaller and communication is becoming amazing. Through email/phone/whatsapp/skype/facetime we can communicate and help you with your project. Distance is no issue.

Do I really need a website and what would it do for me?

Almost everyone has a website these days. Its becoming the first port of call for potential customers. It showcases our business and allows you to communicate to your customers.

Does it really matter if my website looks dated, surely its the information thats important?

Creating a good first impression on your customers cannot be undervalued. Information is important of course but impressing viewers can help turn them into customers.

If I ask for a quote, what happens next?

We will be in touch. Firstly to provide you with an estimated cost. Secondly to meet up with our sales staff to help us create a plan for your website.

How much does a website cost?

This completely varies depending on the complexity of your website. Basic websites start from £700 whilst an in depth ecommerce site would be upwards of £2000.

How does the payment process work?

Each project is different. Normally we do require a deposit and then the remaining fee upon project completion. Monthly packages such as hosting or maintenance can be paid by recurring direct debit.

What kind of businesses do you work with?

We work with all kinds of businesses from small start ups to large chains and suppliers. Each has different goals and we can provide a service from everyone.

How long does it take to build a website?

This depends on the complexity of the site. E.g. If you supply all content and graphics quickly then we can have you up and running within 4 weeks.  Another example If it is a large in depth ecommerce site where we need to design graphics and photography then this can take upwards of 3 months.

Who will I work with during the project?

You will liaise with our customer service staff who will be your main point of contact to assist you through the project. Our designers will work away in the background to create your websites or graphics.

What platform do you build your websites on?

All our websites are built on the WordPress platform. We find this allows us full control over customisation and it allows our customers to log into the website and potentially update them by themselves.

Do you work with other platforms like Joomla or Drupal?

Not currently. We feel that specialising in one area allows us to master it rather than be a jack of all trades.

About Your Website:

Do I own my website?

Yes. All files and databases are yours. We are just the designers. If you want a copy of everything, this can be made available at your request at no extra charge.

Where is my website hosted?

We rent our own secure web servers that can be accessed from anywhere. These are based in a data centre and store all the sites.

How is my website backed up?

Everything on our servers are backed up every single day to seperate storage. If the worst should happen we can have everything back online in a few hours.

How much does web hosting cost with DigiAye Media?

Each project has its own hosting requirements. This varies from £20pm for basic site hosting up to £100pm for a dedicated server.

Will you provide a full copy/backup of our site if requested?

Yes, you own these files. Just let us know in advance and we can send you a copy.

Is my hosting fee refundable?

Hosting terms will be outlined at time of signing the contract. These are non-refundable.

What is a Content Management System (CMS)?

A content management system allows you to login to the websites user friendly interface by yourself to update it and see reports. This is only accessible to us and our clients.

Will I know enough to be able to update the content on my own website?

the CMS is very intuitive and user friendly. We can help you get to now your way around.

What is the procedure if I experience problems using your CMS?

We provide full support for your duration of contract. Just call or email and we will be in touch to help you out.

If I decide that I don't want to update my own website, can DigiAye Media do it for me?

Absolutely. Getting into the nitty gritty of websites isnt for everyone. We have various packages to help you with this.

How long am I tied into a contract for the design and development of my website?

Contract terms will be set out clearly at the beginning before anything is signed so you know where you stand.

Do I need to purchase my own website domain name?

No. We can do all of this for you as part of our service.

What happens to my domain name and/or email, if I cancel my service with you at any time?

We can transfer the domain to another hosting service at no extra charge. Emails however cannot be transferred and would have to be setup by another hosting agency.

Can you build database driven and e-commerce websites?

Yes, this is one of our main specialties. From a simple store up to catalogues of hundreds of products.

Are all your websites and eCommerce systems secure?

Our servers are secure and backed up. For an extra layer of security we can provide an SSL certificate for your website to add further encryption for an extra charge.

Are there any other costs for my website?

Each project is completely unique. You may find that you need social media or graphics during your project. We can discuss this as it arises but each additional service will be chargeable.

Can you provide email accounts?

Yes. We can provide email addresses using your custom domain for all your staff. These can be accessed on any device connected to the internet.

Will my website show up in Google?

All our sites are designed with this in mind. Every website will be submitted to google for it to appear in searches. However for your site to appear higher in the rankings then you may want to consider our SEO services.

Can you help me update my existing website that another web firm built?

No. Your site will be a bespoke design which we may not specialize in. We do however offer a full redesign service to bring your website up to date and provide a new look.

Can you help me write content for my website?

Yes. We can provide graphics, logos, photography and have contacts with copywriters should you require them.

Can you help me source photos for my website?

Yes. One of our deisgners is a fully qualified professional photographer.

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